Remember the cracked mug from the blood services people? The sequel had good news and bad news. The good news was that I got the replacement mug in a timely fashion. The bad news was that it was cracked even more severely than the first one. My email-pal in customer services told me that the mugs are sent by a distributor, and they've had conversations about how they should be packed. She's going to have the distributor send her a mug so that, assuming it arrives to her intact, she can send it on to me. Stay tuned for the sequel squared.
The organization through which I donate blood or platelets gives me points for each donation. I recently redeemed some points to order this coffee mug, shown in the condition in which it arrived today. I sent the blood folks this photo, and a new mug will wing its way to me next week. No, this is nothing earthshaking, just good customer service. It made me smile and feel happy. Smiles and happies are good things.
